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PROTEUSHOP ACCOUNT

Creating a customer account in our store allows you to enjoy many benefits:

  • Make your purchases easily,
  • Save and edit your addresses,
  • Change your password,
  • Create a wish list and save your favorites,
  • View your previous purchases and download your bills.

It's very simple, just click on "Login" at the top of the page, then choose:

  • Either log in with your Facebook account,
  • Either create your account on our platform, then you will be asked to complete some information

If you already have an account, simply authenticate by clicking on "Login" at the top of the page to access your environment.

Subsequently, by clicking on "My account", you will access the different sections:

Information: management of your first and last names, password, date of birth and subscriptions to the newsletter,

  • Addresses: manage all your shipping and billing addresses,
  • Order history and details: viewing your orders, tracking shipments, downloading your invoices,
  • Credit notes: management of the assets linked to the orders placed,
  • Coupons: managing your coupons,
  • My Wishlists: managing your wish lists,
  • My opinions: submit your opinion on products purchased in our store,
  • My personal data: management of your personal data, in compatibility with the European law RGPD (cf below),
  • My quotes: manage your different quotes, delete them, add them to your basket.

SIZE GUIDE

We strive to offer size charts for all our items, knowing that manufacturers frequently use different sizes.

On the detail pages of the articles you will see in the bottom part a tab entitled "DOCUMENT JOINTS" containing documents related to the product, the brand, and the size chart of the product concerned.

PROMOTION AND DISCOUNT POLICY

We strive to directly offer the best rates, we do not respond to unit requests for discount.

However, depending on the period, we may decide, either on our own or in partnership with one of our suppliers and / or manufacturers, to offer rebates for certain operations, which are limited in time.

TAX AND VAT

Here are the e-commerce billing rules for sports equipment that concerns us.

  • In France

Whatever the case, VAT at the prevailing rate is due.

The amount of VAT is notified on the invoice.

A company, depending on its status can then recover this VAT.

There are exceptions to this rule, as certain vessels and certain activities such as fishermen and assimilated fishermen (coralers) are entitled to a direct VAT exemption.

This tax-free feature is integrated on our site, just ask us and provide us with the credentials to make orders directly tax-free.

  • Intra-European community

- In Business To Business (B2B)

Invoicing can be done excluding VAT by declaring the intra-community VAT number of the client company.

  - In Business To Client (B2C)

The VAT of the issuing country applies

  • Outside European Community

VAT is not applied, the sale is then done duty-free.

Charge to the buyer to pay upon receipt of these packages import taxes and local taxes (including VAT)

Non-residents of France must provide us with up-to-date passport copies, a copy of the French registration card drawn up outside France and a copy of a local residence bill (rent, electricity bill, etc.).

  • Why VAT may be incorrect ??

Our site uses a geolocation system based on your IP address. According to this address, the system recognizes your geographical location and allows the application of the standard VAT rules above.

However, due to the saturation of IP addresses (V4) Internet Service Providers (ISPs) no longer have enough IP addresses and buy tracks from other countries. At this moment, you can have an IP address coming from any country of the world !!

This distorts the geolocation system and misleads the program.

REGISTER YOUR VAT NUMBER ON YOUR ACCOUNT

Our system allow registration of the VAT number (T.I.N.) of your company with an automatic control to the European Community website VIES.

Your VAT number MUST be inserted in standard European format, otherwise it won't be approved. It must not contain indent, either of a point or any other character but only the letters from the country followed by the numbers.

Vat Number formats
CountryCountry CodeFormatCharactersNotes
Austria AT U12345678 9 characters 9 characters the first character is always a ‘U’
Belgium BE 1234567890 10 characters Prefix with zero ‘0’ if the customer provides a 9 digit VAT number
Bulgaria BG 123456789, 1234567890 9 or 10 characters
Croatia HR 12345678901 11 characters
Cyprus CY 12345678X 9 characters The last character must always be a letter
Czech Republic CZ 12345678 123456789 1234567890 8, 9 or 10 characters If more than 10 characters are provided delete the first 3
Denmark DK 12345678 8 characters
Estonia EE 123456789 9 characters
Finland FI 12345678 8 characters
France FR 12345678901 X1234567890 1X123456789 XX123456789 11 characters May include alphabetical characters (any except O or I) as first or second or first and second characters.
Germany DE 123456789 9 characters
Greece EL 123456789 9 characters
Hungary HU 12345678 8 characters
Ireland IE 1234567WA (companies) 1234567FA (individuals) 8 or 9 characters Includes one or two alphabetical characters (last, or second and last, or last 2)
Italy IT 12345678901 11 characters
Latvia LV 12345678901 11 characters
Lithuania LT 123456789 123456789012 9 or 12 characters
Luxembourg LU 12345678 8 characters
Malta MT 12345678 8 characters
Netherlands NL 123456789B01 or 123456789BO2 12 characters. The 10th character is always B Companies forming a VAT Group have the suffix BO2
Norway 123456789MVA 9 digits and the letters 'MVA' to indicate VAT registration Last (ninth) digit is a MOD11 checksum digit.[20]
Poland PL 1234567890 10 characters
Portugal PT 123456789 9 characters
Romania RO 1234567890 10 characters
Slovakia SK 1234567890 10 characters
Slovenia SI 12345678 8 characters
Spain ES X12345678 12345678X X1234567X 9 characters Includes 1 or 2 alphabetical characters (first or last or first and last)
Sweden SE 123456789012 12 characters
Switzerland CHE 123.456.789 9 numbers plus MWST/TVA/IVA German part: MWST 
French part: TVA
Italian part: IVA
United Kingdom GB 123456789 9 characters

MAKE AN ORDER

You can add items to your shopping cart either from the different step categories or from the item detail sheets.

When adding items to your basket, you will be offered either to continue shopping, to see the basket, or to order.

The search function also helps you find your articles on the entire site, our search engine is updated several times a day and indexes all of our products.

To place your order, click on "ORDER", then you can confirm / change your personal information, choose the shipping and billing address, define your delivery method.

Once you have chosen the method of payment, and accepted the General Conditions, you will be asked to settle your order.

No orders are shipped if the settlement is not accepted by our payment platform: e-Transactions Credit Agricole.

SECURITY

If you have used the debit / credit card as a payment method, you will be redirected by a secure connection.

All orders made on our website are 100% secure. Your bank data is transmitted to our servers encrypted by the SSL (Secure Socket Layer) protocol with a 2048b key and transferred in a totally secure environment to our bank.

Your banking data are in no way preserved, and in any case we are not aware of your banking information.

MEANS OF PAYMENT

We offer our customers the following payment methods:

- Debit / credit card with secure payment SSL (Secure Socket Layer)

- Bank transfer: only in special cases, especially with professionals.

Debit / Credit Cards

Payment by debit / credit card is totally secure, and extremely simple. Your bank data is transmitted to our servers encrypted by the SSL (Secure Socket Layer) protocol with a 2048b key and transferred in a totally secure environment to our bank.

Your banking data are in no way preserved, and in any case we are not aware of your banking information.

CLICK & COLLECT

This delivery option is used only on request, and for on-site recovery of heavy packages. 

Parcel recovery must be done by appointment at our depot, we do not transport for our customers, this is neither our business nor covered by our insurance. 

It can be exceptionally extended to the recovery of parcels during certain events such as the Salon de La Plongee in Paris.

SHIPPING AND DELIVERY

The estimated delivery time of the order varies according to the destination, counted in working days (excluding weekends and local or national holidays, or other eventualities.

Tracking the order

As soon as your order is shipped, you will receive an e-mail indicating the tracking number, which will allow you to know the status of your order at any time.

You can also track the shipment of your order on our online store by logging in if you have registered your customer account.

Delivery addresses

Delivery of your order is made by carrier to the address indicated at the time of purchase. We do not ship to hotels, post offices or military bases.

Delivery costs and returns

Deliveries are billed at the carrier's actual cost.

Shipping costs for each order are calculated based on the weight and dimensions of the purchase, as well as the delivery address. Shipping costs will be recalculated when you make your order and they will appear at any time in your basket, clearly differentiated from the price of items.

The costs of sending the return to our warehouse are the responsibility of the customer, but in case of exchange, the shipping costs of the new order will be offered. Returns must be sent to us directly, we do not accept returns on relay points.

You have not received your package

If your order has not been delivered to you by the deadline, please contact us by the form of contact by specifying the reference of your order so that we can help you.

Estimation of delivery costs

Delivery costs can be estimated by adding your products in your shopping cart and then inserting your address into the purchase process. The different delivery options per carrier will be offered with for each delivery costs and time estimate.

CHANGE OF ORDER

Once validated, your order can not be modified, indeed, the delivery costs are validated according to the volume and the weight of the order. Any modification is therefore impossible.

QUOTE

If you need to register a quote, for the record or to validate your purchase for example by the office of your association, or by the board of directors of your company, you can create your own account, put the articles that you are interested in your basket, then by going in your basket click on "PRINT" once completed the required fields.

GDPR

Regulation No 2016/679, known as the General Data Protection Regulation (GDPR), is a regulation of the European Union which constitutes the reference text for the protection of data. personal data1. It strengthens and unifies data protection for individuals in the European Union.

You have access to all personal data concerning you in the "My personal data" tab of your account.

For any additional request, please contact us via the contact form by selecting the subject RGPD.

GUARANTEE

The products bought on our site benefit from the guarantee of their manufacturer. Defects or damage due to misuse or handling of the equipment, or wear caused by normal use, are not covered by this warranty.

If in doubt, do not hesitate to contact us via the contact form.

RENTAL

We offer for hire our fleet of SUEX scooters.

For any rental, a contract must be signed by the parties and a variable deposit must be deposited by the tenant in accordance with the rented equipment.